怎么用英語打電話的小知識

時間：2018-12-12 15:59:22 詩盈1200由分享

　　用英語打電話也是很很多小知識的，小編今天就給大家看看電話英語，喜歡的就來借鑒一下吧

　　電話業(yè)務注意事項

　　1.接電話時不可以簡單地回答“Hello”，而應報上自己的公司或所屬單位的名稱。例如：

　　Hello, this is Information Desk. 您好，這里是問詢處。

　　Information Desk speaking. May I help you? 問詢處，需要幫忙嗎?

　　2.打錯電話時

　　如果是外線打錯時，可以回答：

　　I am afraid you have the wrong number. 不好意思，您打錯電話了。

　　This is the LI JIA Hotel, 2234-1156. 這里是麗嘉酒店，電話是2234-1156。

　　如果是總線轉錯內線時，可以回答：

　　This is Room Reservations. I'll transfer your call to Restaurant Reservations.

　　這里是客房預約處，我?guī)湍D接到餐廳預約柜臺。

　　I am afraid this is a direct line. We cannot transfer your call to the Chinese Restaurant. Please call 2234-1156.

　　不好意思，這是直播電話。我們無法為您轉接中式餐廳。請您改撥2234-1156好嗎?

　　3.當負責的工作人員不在時，可以回答：

　　I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m.

　　不好意思，林先生現在外出。他應該會在下午5點左右回來。

　　I am afraid Mr. Hao is on another line. Could you hold the line, please?

　　不好意思，郝先生正在接電話。請您稍等一下好嗎?

　　I'll tell him to call you back when he returns.他回來時，我會請他回電。

　　May I have your name and phone number, please? 請告訴我您的名字和電話好嗎?

　　4.當會話結束時

　　結束電話中的對話時，不可以簡單的說"bye-bye",說：

　　Thank you for calling. 感謝您的來電。

　　You are welcome, sir. 先生，不客氣。

　　We look forward to hearing from you. 我們靜候您的佳音。

　　Please contact me if you have any further questions. 如果您有任何其他問題，請和我聯絡。

　　電話英語支招

　　Greetings 問候語

　　Every phone call should begin with a polite greeting such as, "Hi, how've you been?" or "Nice to hear from you". Even if you're calling a business contact for a specific purpose, it'd be rude to jump right into business without a little small talk at the beginning. 無論做什么，禮貌是不可少的。

　　Getting to the point 直奔主題

　　寒暄一番后，就該言歸正傳了。There always comes the point, however, where you want to move on from friendly banter and get down to business. For this situation, use the phrase "I'm just calling to..." to transition to the topic at hand. For example, "I'm just calling to see if you'd like to set up a meeting." If the situation is reversed, however, and you are waiting to find out why someone called you, you can guide the conversation by saying, "So what can I do for you?"

　　Interrupting without insult 禮貌打斷對方

　　有些人說起話來就是滔滔不絕。If someone is going on and on, and you'd like to interrupt, be sure to do it politely. For example, begin with "I would like to say something here, if I may" or "Allow me to make a point." Or, you could just ask: May I interrupt you for a second?

　　Confirming action 確認談話內容

　　If you're making plans on the phone, be sure to confirm the details toward the end of the call. Begin with phrases like "Please let me confirm..." and "So, let me make sure I've got things straight..." and follow up with the details as you understand them. 這樣雙方都清晰明了，以免出現誤解糾紛。

　　Closing the call 結束通話

　　Sometimes this can be the trickiest part of the conversation! It may be the time to offer some good wishes, suuch as good luck on that interview or hope you feel better soon if it's appropriate. Additionally, you may want to confirm any plans you've made: I'll see you on Friday, then. Sometimes it's easiest to just say you enjoyed speaking to the other person. Also, keep in mind that strategically saying the word well at the beginning of a sentence can indicate that you are ready to end the conversation: Well John, it's been a pleasure talking to you. 老外打算要結束電話的時候常常會說"謝謝"，這時你可就要注意了哦!

　　結束電話對話的十句話

　　1. I've really got to go, I'll get back to you when I get the office.

　　我真的得走了，我進辦公室再打給你。

　　2. Sorry, I must end the conversation. There's someone on the other line.

　　抱歉，我不能再說了。有人在另一在線。

　　3. Sorry, I've got to hang up. My wife's waiting for me.

　　抱歉，我得掛電話了。我老婆在等我。

　　4. I think I'd better let you go. I'll talk to you later.

　　我想我應該讓你去忙了，我晚點再打給你。

　　5. I have to get back to work. I'll call you later tonight.

　　我要回去工作了。我今晚再打給你。

　　6. Shall we continue this later? I've got a call waiting.